RN Care Coordinator, Recovery Services New

The RN Care Coordinator is an essential member of our expanding outpatient substance recovery services team, working within a harm reduction framework. This role blends clinical, administrative, and compliance responsibilities to provide comprehensive care and support to patients recovering from substance use disorders (SUD).

As part of a multidisciplinary team, you will support nursing staff and collaborate closely with healthcare providers, behavioral health clinicians, and other professionals. You will create individualized care plans, connect patients with vital resources, and empower them to achieve their recovery goals. Building trusting relationships through support and encouragement is key to this role.

You will also work with management to ensure compliance with state regulations and policies, coordinating specialty medication delivery and collaborating with informatics on BSAS contract duties, which include data collection and entry into the Gateway system. This position allows you to utilize both administrative and clinical expertise to guide patients and the program toward success.

Key Responsibilities:

• Deliver direct patient care within a harm reduction framework.
• Develop and implement individualized care plans in collaboration with the treatment team.
• Advocate for patient needs and connect them with essential resources and referrals.
• Manage medication logistics, including ordering, tracking, and scheduling.
• Administer medications and educate patients on medication management.
• Oversee BSAS contract responsibilities, including data entry into the Gateway system.
• Conduct outreach to high-risk patients between appointments and follow up on abnormal lab results.
• Collaborate with the treatment team and management to ensure compliance with state regulations and organizational policies.

Educational Requirements:

• Graduate of an accredited nursing program.
• Licensure in Massachusetts is recognized by the Massachusetts Board of Registration in Nursing.
• BLS Certification.
• Preference for a minimum of one year of experience in SUD treatment.

Experience Requirements:

• Knowledge of SUD treatment standards and harm reduction practices.
• Ability to use data to evaluate outcomes effectively.
• Familiarity with Epic electronic medical record systems preferred.
• Two years of experience in community work or health and human services desired.
• Understanding of the communities served by NeighborHealth is a plus.
• Must possess excellent interpersonal, communication, and teaching skills.
• Demonstrate cultural competency.

Skills and Abilities:

• Strong advocacy skills and knowledge of community-based services and recovery resources.
• Empathetic understanding of patients, sensitive to diverse cultural, ethnic, gender, and sexual orientation needs.
• Flexibility in adapting to clients' evolving priorities and goals.
• Strong organizational, critical thinking, and problem-solving abilities.
• Proficiency in Microsoft Office applications and the ability to research community resources independently.
• Bilingual in Spanish and English strongly preferred.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to rap1g2si@w53oyezinlk.com or call 190-908-8099 to let us know the nature of your request.

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.